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Author Archives: Kevin_J_Collins
CUNY’s migration to a Library Services Platform
CUNY’s migration to a Library Services Platform (“LSP”) will provide unified services across the library. It will be a long journey, and we will be building up information for our roadmap as we reach different milestones. To follow the journey, please consult the OLS Support Site: https://ols-support.cuny.edu/?q=systems/lsp
OneSearch account now more accurately displays renewal eligibility
Following a comment from a campus, we were able to improve functionality in OneSearch by increasing patron account checks for renewability.* What does this mean for you? Items on loan that are not renewable (because they are on hold for another patron) now say so in your patron account! Prior to this fix, all active […]
Winning with OLS Support Requests
When requesting help from the Office of Library Services, please consider these tips to move the work forward more efficiently on your behalf. Pro-tips 1. Open a work order by emailing the CUNY Service Desk at [email protected]. (It is fine—and, in some cases, encouraged—to directly ask OLS staff members preliminary email questions prior to opening […]
Changes to centrally-hosted EZproxy authentication
Recently, the Office of Library Services has made improvements to the way the centrally-hosted EZproxy servers handle authentication so that they restrict expired patrons from having access to electronic resources. This issue goes beyond a single group of patrons, such as high school students. This cuts across a variety of patron groups. Centrally-hosted EZproxy authentication […]
Aleph alerts that what once was lost now is found
Did you know? The Aleph GUI can notify Access Services staff when patrons check out an item with an incorrect item processing status (IPS). Let Aleph do more to help patrons have an accurate description of an item’s true status! When a missing item is labeled as “Missing” or “Lost” (IPS = LO, MI, MT, […]
