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When we released the new UI in OneSearch, we implemented a “bug report” feature to allow users to alert us to any problems they encounter while using the discovery platform. Since its implementation on 8/27/17, we have fielded approximately 917 of these reports—that’s about 10-11 reports a week. This is becoming burdensome for OLS to handle on our own so we’re changing our workflow and bringing you—the campus librarians—into the mix!
Beginning on Monday, April 8, 2019, users who submit bug reports in the OneSearch interface will receive an automatic response from OLS:
Thank you for bringing this to our attention!
We are forwarding this report on your behalf to your campus library (copied here). You should expect a response from a librarian within 2-4 business days.
CUNY Office of Library Services
The major change comes in the form of the party copied on this message: the campus library! Unlike in the past, the Office of Library Services is bypassed altogether.
We in OLS strongly believe (and the Public Services Committee agrees) that a majority of these reports require local reference intervention to address the users’ immediate needs and can almost always be resolved locally through the regular library troubleshooting avenues (e.g., report linking errors to your e-resources librarian, speak with your technical services staff about cataloging problems, consult your access services librarian for patron account issues, etc.).
Should your library be unable to fully resolve the issue, OLS will be happy to help! Just send an email to email@example.com, being sure to put the word “OneSearch” and a brief description of the problem into the subject (with a full breakdown of the presenting problem in the body of the email).
The ELUNA (Ex Libris Users of North America) Primo Product Working Group collects enhancement requests and sends out ballots to all Primo customers. CUNY votes as a single institution, with a total of 100 votes. There are 62 items on the ballot but we hope to identify the top 5-7 issues so that we may put our weight behind the issues that matter the most to us.
In order for members of the Public Services Committee to identify the enhancement requests they’d like CUNY OLS to make on their behalf, the ballot has been recreated as a survey for committee members to vote on behalf of their own institutions. We in OLS will use the survey voting results to vote on the official Ex Libris ballot.
You may review the 62 request options on the ballot (PDF) and express your preferences to your library’s Public Services Committee representative by Wednesday, April 17, 2019.
On Sunday, August 27, 2017, our instance of OneSearch was updated to the latest service pack release of the underlying discovery software. This was a major update and includes many new or updated features:
- Email Security Improvements: Due to a security flaw discovered with the “Email” functionality in the system over the summer, the vendor has made the following provisions for the functionality to increase security:
- Only signed-in users are permitted to add a note to the email,
- Signed-in users can specify 1 to 10 email addresses (which must be separated by a semicolon), but un-signed users are limited to a single email address,
- As an email address is added, the system validates its format, and
- The subject of the email cannot be modified.
- Sticky Facets: You can now make active facets persistent for an entire session. To make a facet (or “filter”) persistent, you must hover the cursor over the facet in the “Active filters” section and click the padlock icon that appears. To remove a facet’s persistence, you need only to click the padlock icon or delete the facet.
- Multiple Facet Selection: This enhancement allows you to include/exclude multiple facets at a time to filter your search results. To include/exclude multiple facets at a time:
- Perform a search,
- For each facet that you want to include and exclude, hover over the facet in the “Filter My Results” section of and then perform one of the following actions:
- Include facet: Select the check box on the left side of the facet. If you want to include a facet that has already been marked for exclusion, click the icon on the right side of the facet.
- Exclude facet: If you have already included a facet, click the icon on the right side of the facet to mark it for exclusion. If you have not already marked a facet for exclusion or inclusion, you must first select the facet’s check box and the click the icon on the right side of the facet. Otherwise, a single facet will be excluded immediately.
- Click “Apply Filters” to filter your results. The selected facets will appear in the “Active filters” section.
- Sort in “My Saved Items”: This enhancement allows you to sort your saved entries on the “My Saved Items” page. The following Sort by options are valid: Title, Author, and Date added.
- Featured Results: This feature, which is already available with the classic UI, is now supported in the new UI. This functionality allows the library to include additional relevant results that may not be included in the search scope that the user has selected for their search. For example, the user may be searching local records only, but there may be relevant records in Primo Central as well. The Featured Results Bar appears after the third record in the list of results. From the Featured Results bar, you can perform the following operations:
- Click the item to display the title’s record,
- Click Display all results to see a list of all featured titles on the Advanced Search page, and
- Scroll horizontally to see up to 10 items in the Featured Results Bar.
- Support of RSS Feeds: Rich Site Summary (“RSS”) functionality is now supported in the new UI. An RSS feed allows OneSearch users to be informed of updates to records in their saved searches. From the “My Saved Items” page, select “Saved Searches,” click the icon for the saved search that you want to monitor, and subscribe to the feed if your browser has an RSS reader.
- Personalized Results: The Personalized Results feature is now supported in the new UI. This enhancement boosts the rankings of electronic records that match your personalized settings.
- Search Expansion with Controlled Vocabulary: This new service expands the search with words and phrases that constitute variations of the search term with the same meaning and thereby increases the accuracy of your search. This feature is similar to the expansion with synonyms but more robust. The expansions are visible on the screen and add, for example, variations of the search term with the same meaning (e.g.,
attention deficit disorder, or name variations such as
asata shakur). You are provided with the option to revert to using only your original search term. This feature is based on vocabularies such as LC subject headings and MeSH.
- Resource Recommender: The Resource Recommender service allows you to recommend the following resources based on searchable tags set in the system’s back office: database, website, person, library information, and library guide. When a user performs a search in which the query exactly matches the searchable tag (which may be a word or phrase), the new UI displays up to three associated recommendations at the top of the brief results. You may view additional recommendations by clicking the “See all suggested resources” link. At the time of this writing, this feature has not been activated or customized for CUNY so the Resource Recommender does not yet appear in OneSearch results. The Public Services Committee will discuss this feature during the Fall 2017 semester and decide which resources to recommend locally.
Along with the roll-out of the new OneSearch user interface, the Office of Library Services has also introduced a new feature to OneSearch:
Below the “Send to” options in the full display of each record is an area that reads:
See something that doesn’t look right? Report it!
By clicking on “Report it,” you will be taken to a form that already has the permalink of the record filled in. Fill out the remaining fields (all of which are mandatory) and you’ll hear back from someone in OLS within 24-48 hours (excluding weekends and holidays).
When we first introduced OneSearch three years ago, OLS also released a video providing an overview of the tool. Now that we’re about to roll out a brand new interface, we’ve created a brand new video!
Please feel free to share this video with colleagues, students, and anyone else who may be new to OneSearch—or to the new UI!