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Tag Archives: report
See a problem in OneSearch? Report it!
Along with the roll-out of the new OneSearch user interface, the Office of Library Services has also introduced a new feature to OneSearch: Below the “Send to” options in the full display of each record is an area that reads: See something that doesn’t look right? Report it! By clicking on “Report it,” you will […]
Winning with OLS Support Requests
When requesting help from the Office of Library Services, please consider these tips to move the work forward more efficiently on your behalf. Pro-tips 1. Open a work order by emailing the CUNY Service Desk at [email protected]. (It is fine—and, in some cases, encouraged—to directly ask OLS staff members preliminary email questions prior to opening […]
How-To | User-triggered error reporting in EZproxy
In March 2013, while we were redesigning the EZproxy login pages for the proxy servers that we manage at OLS, I decided to spruce it up a little bit and make it so that users can send error reports if they reach needhost.htm:
