Home » Posts tagged 'issue'
Tag Archives: issue
New workflow for OneSearch bug reports
When we released the new UI in OneSearch, we implemented a “bug report” feature to allow users to alert us to any problems they encounter while using the discovery platform. Since its implementation on 8/27/17, we have fielded approximately 917 of these reports—that’s about 10-11 reports a week. This is becoming burdensome for OLS to […]
Winning with OLS Support Requests
When requesting help from the Office of Library Services, please consider these tips to move the work forward more efficiently on your behalf. Pro-tips 1. Open a work order by emailing the CUNY Service Desk at [email protected]. (It is fine—and, in some cases, encouraged—to directly ask OLS staff members preliminary email questions prior to opening […]
