There is a known issue with links to articles received via the “Send by email” option in OneSearch not resolving properly. The vendor, Ex Libris, is aware of the issue and is working to fix it. In the meantime, students are sending emails to themselves and getting frustrated that none of the links work.

There are two interim solutions for retrieving the article(s):

1. Search for each individual item in OneSearch, using the title and author wherever possible, or
2. Modify the received URL to make it work:
   1. Right-click on the linked title
   2. Choose “Copy hyperlink” (or “Copy link address” or another variation)
   3. Paste the link into a text editor (such as Notepad or Microsoft Word)
   4. Remove everything after .edu/ up to the last equal sign (docId=)
   5. Replace the removed text with the 2-letter view ID (vid in original URL) followed by a colon (e.g., lg:)
   6. Copy & paste the new URL into the browser address bar to retrieve the record

The first option is time-consuming but easy since the user has the metadata in his/her inbox. The second option is straightforward and quicker (but only after the user has had a chance to practice the technique). In essence, the user is starting with this type of URL:

http://onesearch.cuny.edu/primo_library/libweb/action/dlDisplay.do?vid=lg&afterPDS=true&institution=LG&docId=TN_gale_ofa113301259

and ending up with this functional one:

http://onesearch.cuny.edu/lg:TN_gale_ofa113301259

In both cases, the user is encouraged to be signed into his/her OneSearch account to ensure that all results (including restricted search ones) are returned to him/her.

As soon as Ex Libris resolves this issue, we will make note of it on the OLS Support Site.