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Problem? Check out the OLS Knowledge Base or open a ticket by emailing support@cuny-ols.libanswers.com.

Recent troubles with centrally-managed EZproxy servers

If you have a centrally-hosted EZproxy instance, you may have noticed an uptick in the number of users reporting authentication problems. This is due to our exceeding our SIP* license limit thanks to the increased use of e-resources (most likely stemming from OneSearch). We are looking into requesting a new SIP2 license from Ex Libris.

Because self-checkout also relies on SIP2, libraries with automated checkout machines may notice more users reporting problems with their barcodes there, too.

While we wait for the new license from the vendor, users experiencing problems with their barcodes should wait a few minutes before trying to re-connect to the database or checkout a book using a self-checkout station.


* The SIP server is used to query the Aleph patron file with the barcode.

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